CONTACT US
LEGAL
Effective Date: May 28, 2026
Locazar ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use the Locazar platform, including our website and related customer and seller applications.
We may collect personal and business information such as your name, phone number, email address, profile details, shop information, communication preferences, approximate or precise location data (where enabled), device and usage analytics, and records of interactions made on our platform.
We use data to operate and improve Locazar's hyper-local commerce services, including discovery of nearby stores, account management, platform safety, service support, communication, product analytics, fraud prevention, and performance optimization of our systems.
Locazar uses location signals to show relevant nearby merchants and real-time local availability. You can manage location permissions through your device settings; some platform features may be limited without location access.
We do not sell personal data. We may share information with verified merchants and customers as necessary to fulfill platform interactions, with trusted service providers supporting operations, and when required by applicable law, regulatory process, or legal request.
We retain information for as long as necessary to provide services, meet legal obligations, resolve disputes, enforce agreements, and maintain security. Retention duration varies by data type and applicable requirements.
We maintain technical and organizational safeguards designed to protect your information from unauthorized access, misuse, and disclosure. While no system is absolutely secure, we continuously improve controls and monitoring across our infrastructure.
Our website may use cookies and related technologies for session handling, analytics, performance measurement, and user experience improvements. You can manage cookie preferences via browser settings.
Depending on applicable law, you may have rights to access, update, delete, or restrict the use of certain personal information. You may also opt out of non-essential communications through in-app or email preferences where available.
Locazar is not intended for children below the minimum age required by local law to consent to data processing. We do not knowingly collect personal information from children without valid authorization.
We may update this Privacy Policy from time to time to reflect product, legal, or operational changes. Updated versions will be posted on this page with a revised effective date.
For privacy-related questions or requests, contact us at info@locazar.com.
We use cookies to keep Locazar secure, improve site performance, and understand usage trends. You can accept or reject non-essential cookies at any time.
CONTACT TEAM
We usually respond within 24 hours.
SUPPORT AND LEGAL
Last updated: May 28, 2026
The Locazar Help Center is designed to resolve user issues quickly while keeping local commerce smooth and reliable for both customers and merchants.
We provide onboarding guidance for account setup, location preferences, browsing nearby stores, order coordination, and merchant listing workflows across customer and seller experiences.
Our support coverage includes order status clarification, cancellation and refund guidance where applicable, profile updates, login access issues, and communication troubleshooting between buyers and sellers.
We prioritize high-impact issues first, especially those affecting order continuity, merchant operations, and user trust. Complex cases are escalated to specialized internal teams for resolution.
We welcome inquiries from users, merchant partners, candidates, and collaborators. Our team is committed to clear communication, timely responses, and responsible issue handling.
For business, platform, or partnership-related questions, write to info@locazar.com.
For account and order-related support, contact support@locazar.com and include relevant order details for faster triage.
For data privacy requests or legal compliance queries, write to privacy@locazar.com.
These Terms of Service govern access to and use of Locazar's platform. By using Locazar, users and merchants agree to comply with the obligations outlined below.
You agree to use Locazar lawfully, provide accurate account information, and avoid misuse, unauthorized access attempts, fraud, or disruptive behavior that harms platform trust.
Merchants are responsible for accurate pricing, product details, inventory visibility, and lawful fulfillment practices. Locazar may suspend listings or accounts that violate policy or regulatory requirements.
Transaction terms, refunds, and dispute outcomes may depend on local laws and documented order history. Locazar may facilitate resolution workflows but is not responsible for off-platform agreements.
We may update these terms to reflect operational, legal, or product changes. Continued use of the platform following publication of updates indicates acceptance of revised terms.
Safety is fundamental to Locazar's community-first ecosystem. These guidelines help customers and merchants transact responsibly, transparently, and respectfully.
Verify order details before confirmation, use in-app communication for clarity, and maintain clear records of commitments including pricing, pickup timing, and product condition.
Merchants must represent products honestly, avoid misleading claims, and fulfill orders with quality and consistency. Repeated policy violations may result in enforcement actions, including account restrictions.
Harassment, hate speech, fraud, spam, and any abusive behavior are strictly prohibited. Locazar may investigate reports and take immediate action to protect users and local businesses.
If you identify unsafe behavior or suspicious activity, report it promptly through support channels so our team can investigate and respond with appropriate safeguards.
This Cookies Policy explains how Locazar uses cookies and similar technologies to improve platform reliability, understand usage patterns, and deliver a better hyper-local experience.
Cookies are small text files stored on your browser or device. They help websites remember session states, preferences, and technical information needed for secure and efficient operation.
We use cookies for essential authentication workflows, security monitoring, performance optimization, and analytics that help us improve discovery, engagement, and platform usability across devices.
These may include strictly necessary cookies, functional preference cookies, and analytics cookies. We do not use cookies to sell personal data or enable unauthorized profiling.
You can manage or disable cookies through browser controls. Disabling essential cookies may affect login continuity, personalized settings, and some core platform functionality.
We may update this policy to reflect legal or technical changes. For cookie-related questions, contact privacy@locazar.com.